At Skyland Outfit, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below for details.
Returns
- Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and with all tags and packaging intact.
- Customized or personalized items are not eligible for return unless there is a manufacturing defect.
- Non-Returnable Items:
- Items that have been used, altered, or washed.
- Final sale items or clearance items.
- Gift cards.
Return Process
- Initiating a Return:
- Contact our customer service team at [customer service email] to initiate a return.
- Provide your order number, reason for the return, and photos of the product if it is defective or damaged.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Return Address:
- Returns should be sent to:
Skyland Outfit
Muhammad Asif
Deffence Road akbarabad
Sialkot, Pakistan
Refunds
- Processing Refunds:
- Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at skylandoutfits@gmail.com
Exchanges
- Exchanging Items:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at skylandoutfits@gmail.com with your order details and the issue with the product.
Contact Us
If you have any questions about our return policy, please contact us at:
- Email: skylandoutfits@gmail.com
- Phone: +923348675121
- Whatsapp: +923348675121
- Address: Skyland Outfit, Deffence Road Akbarabad, Sialkot, Pakistan
We appreciate your business and are here to ensure that your shopping experience with Skyland Outfit is exceptional. Thank you for choosing us for your Scottish attire and accessories.